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Frequently Asked Questions

We will soon publish our free application compatible with both iOS and Android. Until it is published, you may use our website that is compatible with mobile devices from your telephone or tablet.

We stopped making reservations in order provide you with faster and more equal services. We recommend that you purchase your ticket so that you do not encounter any problems for finding a seat.

As our sales constantly continue, the availability of our theatres change accordingly. For this reason, even during the time that we provide you with any information, the seats may be filled. We recommend that you purchase your ticket so that you do not encounter any problems for finding a seat.

When we are busy, we are unable to carry out transactions over the phone at our movie theatres. If you wish, you may call the call center or you may send your remark/question from the remarks and suggestions form found on our website.

Our call center provides services between 09:00-23:00 on Fridays, Saturdays, Sundays, religious and public holidays and between 10:00-22:00 on other days.

We are really sorry about this inconvenience that you experienced. You may send your complaint by filling out the remarks and suggestions form on our website or by sending an e-mail to the address info@marssinema.com. We will provide you with feedback as soon as possible after investigating the issue.