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Frequently Asked Questions

CGV Cinema Club is the membership system that we established in order to provide exclusive advantages. You may reach detailed information here.

After logging in as a member, you may activate your membership after updating your information and start using your points. 

After you log in as a member, you will start earning points every time you buy a ticket.

After logging in as a member, if you activated your membership by updating your information, you may buy a ticket using your points.

You cannot earn additional points when you buy a ticket with your points.

If you send your CGV Cinema Club card number and the image of the ticket for the transaction you are referring to the address info@marscinemaclub.com, we will review the issue and try to assist you.

You may follow the customized campaigns for our CGV Cinema Club members from the "personal offers" tab. If you wish, you may specify your favorite theatre from the "locations" tab and see the information regarding your first favorite location in your selections. You may access the list of movies you selected to "Follow" in the "follows" section and follow the pre-sales etc. information regarding these movies from "my notifications" tab.